Frequently asked questions
Do you have a question about our electromobility solutions?
The answer may be in our FAQ!
As of July 1st, 2025, the public charging service electris will be replaced by enodrive, provided by Enovos, under your leasing contract.
Because the e-mobility app fromelectris will be deactivated. You’ll need to download the enodrive app, which:
- offers the same services
- retains your charging history
-
and provides an improved user experience
With the enodrive badge, you can recharge your electric or plug-in hybrid vehicle at all Chargy and Chargy OK charging stations, at SuperChargy charging stations, and at over 200,000 charging stations across Europe.
Your login details (username and password) were provided to you by our team when your profile was created.
Are you a Nexxtmove by electris customer? Your login details are identical and give you access to the enodrive application!
Dans l'application enodrive, une carte des bornes publiques compatibles vous est proposée. Vous pouvez rechercher une borne par adresse ou vous géolocaliser pour trouver celles qui sont proches de vous.
You can also filter by connector type and power level. You'll be able to view only the terminals you're interested in.
By clicking on a terminal icon, you can access useful information such as the current tariff, the power available, its accessibility, the type of connectors, and so on. :
Passez votre badge enodrive devant la borne puis branchez votre voiture.
Vous pouvez aussi lancer la charge sans badge, depuis l'application enodrive. Pour cela, rendez-vous sur la fiche de la borne publique souhaitée puis appuyez sur "Démarrer" (branchez votre voiture après cette manipulation) :
Via l'application enodrive, vous pouvez à tout moment consulter l'état du processus de charge en cours.
The vehicle manufacturer's mobile app can also provide you with this information.
Your cable is secured in the charging port when charging is initiated. If the cable is not inserted correctly, the charging port will not be able to lock the cable and charging will not start.
Non, il suffit d’être titulaire d'un badge et d’un compte enodrive.
Vos charges à domicile et publiques sont accessibles dans l'onglet "Historique des charges" de l'application enodrive :
The costs indicated in this history are for information only. The final costs will be indicated in the refund notice.
From the e_mobility portal, you can extract the charging data by accessing the "Charges" tab then "Reports" and, finally, by clicking on the "Download" button to generate an Excel file:
Pour bloquer un badge perdu, rendez-vous dans l'onglet "Cartes de recharge" de l'application enodrive :
To order a new token: a fee of €10 will be applied. Please contact us by email at evchargingsolutions@electris.lu
Vous rencontrez des difficultés au moment de passer votre badge enodrive devant une borne publique ? Voici 4 étapes à suivre pour y remédier :
1/ Vérifiez que la borne devant laquelle vous vous trouvez figure sur la carte de l'application enodrive et qu'elle est active (icône verte) :
2/ Votre badge est-il bien actif ? Pour le savoir, rendez-vous dans l'onglet "Cartes de recharge" de l'application enodrive :
3/ Vous pouvez lancer la charge de votre véhicule directement depuis l'application enodrive, sans passer votre badge devant la borne :
4. We also advise you to redo the whole procedure from the beginning: unplug the vehicle from the charging station, turn off the vehicle, turn it back on, pass the badge in front of the charging station again and then restart the charging.
If the problem is not solved after following these 4 steps, please contact the charging station operator at the phone number displayed on the charging station.
Water, humidity, and weather conditions do not have any safety impact on the charging procedure. Indeed, the technology used on electric vehicles makes it possible to anticipate any eventuality thanks to waterproof cables. Only extreme cold can affect the charging procedure and slow it down.
The enodrive badge (or orange badge) with a number can be used on public charging stations, at home and, where applicable, at the office. It enables the user to be identified, billed (public and office charges) and/or reimbursed (home charges).
The "private" token ("token privé") is provided as part of leasing contracts. It can only be used at home and allows private charges to be distinguished from reimbursable charges.
Your login details (username and password) were provided to you by our team when your profile was created.
Vous êtes client(e) Nexxtmove by electris ? Vos identifiants sont identiques et vous permettent d'accéder à l'application enodrive !
Enable SMS or email notifications for terminal status changes (charging started, charging stopped) in your terminal profile settings.
The vehicle manufacturer's mobile app can also provide you with this information.
Your cable is secured in the charging port when charging is initiated. If the cable is not inserted correctly, the charging port will not be able to lock the cable and charging will not start.
Your home charging device (smart cable or charging station) allows you to track your home charging sessions and associated costs.
At the beginning of each month, your "previous" monthly consumption is billed to your leasing company and reimbursed to your personal bank account in the second half of the month.
Example:
Vous chargez sur un câble ou une wallbox pendant tout un mois (M) et vos charges remontent sur l'application enodrive. Aux alentours du 15 du mois suivant (M+1) vous recevez un avis vous indiquant le montant des charges effectuées le mois précédent (M) et le remboursement s'effectue sur votre compte une fois que la société de leasing ou votre employeur effectue le versement de ce montant.
You have received the statement of your charges but not their reimbursement?
We recommend that you wait until your employer and/or leasing company has regularized the situation.
Vos charges à domicile et publiques sont accessibles dans l'onglet "Historique des charges" de l'application enodrive :
The costs indicated in this history are for information only. The final costs will be indicated in the refund notice.
From the e_mobility portal, you can extract the charging data by accessing the "Charges" tab then "Reports" and, finally, by clicking on the "Download" button to generate an Excel file:
In the e_mobility portal, go to the "Profile" tab and then to the "Bank Account Information" section:
It is not possible to do this from the mobile app.
Pour bloquer un token perdu, rendez-vous dans l'onglet "Cartes de recharge" de l'application enodrive :
To order a new token: a fee of €10 will be applied. Please contact us by email at evchargingsolutions@electris.lu
Le câble de recharge et la borne de recharge Powerdale Home possèdent une mémoire qui enregistre les charges pendant 1 mois maximum. Afin d'éviter les pertes d'information, nous conseillons que chaque charge soit remontée via l'application enodrive
If that is not the case, please refer to the question "My charges do not appear, how to synchronize them?"
Refund tariffs are based on the electricity tariffs of the country of residence: national average tariffs in Germany, regional tariffs in Belgium, regulated tariffs in France and the most common tariff in Luxembourg, in accordance with the publications of the national regulatory institutes, including VAT.
As of 01/07/2025, the following reimbursement rates will apply:
Luxembourg: 0.270 €/kWh, Germany: 0.3611 €/kWh, France: 0.2516 €/kWh
Belgique : CREG tariffs for the third quarter of 2025
- Flemish Region: 0.3456 €/kWh (second quarter of 2025 : 0.3194 €/kWh)
- Brussels-Capital Region: 0.3787 €/kWh (second quarter of 2025: 0.3585 €/kWh)
- Walloon Region: 0.3843 €/kWh (second quarter of 2025: 0.3618 €/kWh)
Changes in average tariffs are monitored on a monthly basis, and quarterly in the case of Belgium. When information is available, reimbursement rates are adjusted where necessary.
Le tarif de l'application enodrive est un tarif par défaut qui ne prend pas en considération l'évolution des prix de l'électricité dans les différents pays. Seuls les tarifs indiqués sur l'avis de remboursement font foi.
The synchronization was done too late. We recommend that you synchronize once a week.
Please also note that a charge is only taken into account when it ends. For this reason, there may be differences between the amount displayed in the application and the amount actually reimbursed.
For example, a charge started on the last day of the month that ends on the first day of the following month will not be counted on the current month.
The energy measurement system is faulty. Please contact the company that sold you the charging solution for hardware support.
electris customers with a leasing contract: the equipment provided by your leasing company is guaranteed for 2 years. During this period, please contact us at evchargingsolutions@electris.lu. Please contact your vehicle leasing company after this deadline.
Water, humidity, and weather conditions do not have any safety impact on the charging procedure. Indeed, the technology used on electric vehicles makes it possible to anticipate any eventuality thanks to waterproof cables. Only extreme cold can affect the charging procedure and slow it down.
Your insurance company must be informed that the installation has been commissioned.
In Belgium, the commissioning of a charging station must be inspected by a certified body. Our installer takes care of these formalities.
For any changes up to the day before the appointment, please contact our team by phone at +352 28 83 80 80 (Luxembourg) or +32 2 895 09 98 (Belgium).
In the event of your non-attendance, you shall remain liable for the costs of the intervention.
To synchronize and/or link your charging cable, please follow this video tutorial:
Your charging cable has 2 modes:
- Rabbit mode (10 amps)
- Turtle mode (6 amps)
To speed up or slow down the charging speed, please choose the mode of your choice by making sure that your cable is unplugged.
- Both LEDs are solid red:
The cable is defective.
> Nexxtmove (formerly Powerdale) customers: please contact the company that sold you the charging solution for hardware support.
> electris customers with a leasing contract: the cable provided by your leasing company is guaranteed for 2 years. During this period, please contact us at evchargingsolutions@electris.lu. After this period, please contact your vehicle leasing company.
- One LED is flashing red:
A synchronization via the Nexxtmove app is required (see above).
- Both LEDs are flashing red:
The time of the charging cable is no longer synchronized. To fix this, go to the "Technical Information" tab and then "Device Time" of your Nexxtmove app (see below).
To synchronize and/or link your charging station, please follow this video tutorial:
From the "Configuration" field of your Nexxtmove by electris app, select the "Max" charging mode (by default, the "Eco" mode is activated).
From the "Configuration" / "Connection type" field of your Nexxtmove by electris app, you can consult the technical information of your charging station. Only the installer of your charging station is authorized to modify it.
Your Powerdale Home charging station can be adapted to your lifestyle through these 3 options accessible from the "Configuration" menu of the Nexxtmove by electris app:
> App as a key:
Check the "App as key" option to automatically start charging by approaching your smartphone to the charging station.
Note: a badge must be attached to your charging station (see below).
> Badges:
The badges linked to your charging station and usable on it are listed in the "Badges" section. To add a new one, simply press the + button and follow the instructions.
> Time-based operation:
Indicate the off-peak and peak hours of your electricity contract so that the charging power of your charging station is adapted to this data. During peak hours, the charging station charges at the minimum power (6A) and at the maximum power during off-peak hours.
Note : this feature requires the charging station to be in "Eco" mode (see previous question).
> Nexxtmove (formerly Powerdale) customers: please contact the company that sold you the charging solution for hardware support.
> electris customers with a leasing contract: the charging station provided by your leasing company is guaranteed for 2 years. During this period, please contact us at evchargingsolutions@electris.lu. After this period, please contact your vehicle leasing company.
