Last update: December 2025​

Our cookies policy (hereafter the “Cookies Policy”) regulates how we manage cookies and shall apply to all applications accessed or used via websites or webpages (together designated as the “Websites”) published by Encevo Group (the “Group”), unless a more specific cookies policy is published by a subsidiary on its own Website.  

​Our Websites use cookies to provide a better browsing experience to users, notably to personalise content and ads, to provide social media features and to analyse our traffic. Each subsidiary remains data controller of the cookies used on its own website.​

What is a cookie?

A cookie is a small text file or piece of data that may be stored in your computer or on your device web browser when you visit our Websites. Cookies are deposited by the Website’s publisher in a directory provided for this purpose on the user's computer. They may also be installed by third parties with whom entities within the Group collaborate.

In particular, they contain the name of the server that wrote the cookie, an identifier in the form of a unique number and an expiry date. The unique identifier enables the Website’s publisher to recognise the user's computer on each visit.

Session cookies are deleted from the user's computer when the session is closed. However, persistent cookies remain on the user's computer for 1 month after the end of the session, unless a longer duration is specified in the schedule below.

How to manage your consent?

Our Websites use different types of cookies (Analytics/ Conversion tracking/ Marketing Automation/ Remarketing) as described below, in addition to essential cookies. The law allows us to store essential cookies on your device if they are strictly necessary for the operation of our Websites. For all other types of cookies, we need your consent.

You can choose at any time to activate or disable the different categories of cookies and/ or to withdraw your consent to cookies:

Users can change their consent to the deposit of cookies on Websites at any time by clicking on this link.

How can I control or delete cookies?

Most web browsers offer options for configuring cookies. Users can decide whether the web server is authorised or not to store cookies on their computer. They may, at any time, adjust their browser options so that cookies are rejected or change the settings to receive alert when cookies are placed on devices. Furthermore, the user may, at any time, delete, via the browser, cookies that have already been stored.

The use of certain Websites functions may be limited or deactivated if the users refuse the site's cookies. Users are therefore advised to set their browser to accept cookies from the concerned Website.

If you use different devices to view and access our Websites (for example, your computer, smartphone, tablet, etc.), you should ensure that each browser on each device is tailored to your cookie options. Each browser is configured differently. Please refer to your browser's instructions or options to learn more about how to change your browser settings. For more information click here.

We use the Piwik Pro to inform you of the Cookies used on our Websites and to enable you to give/withdraw your consent to the storage of Cookies during your visit to our Websites. Piwik Pro will also place its own cookies to save your preferences.

How do we use cookies?

Our cookies

These are the first level cookies set by the Website’s publisher and/or the service provider selected by the Website’s publisher.

We use necessary cookies for basic functions to enable you to browse our Websites, secure your connection and access restricted and personal areas of our Websites using user details that you have previously provided to us. Those cookies are essentials and do not require specific consent. Without these cookies, our Websites cannot function properly.

We also use cookies that are not essentials for browsing our Websites, but which enable us to optimise their operation and to improve your user experience in general. Cookies can tell us, for example, whether you have visited our Websites before or if you are a new visitor. They can also help to ensure that the information displayed is more relevant to you (remembering services or offers, language used, etc.)

We also use audience measurement or analytical cookies to create anonymous statistics enabling us to understand how visitors use our Websites and to improve their structure and content. No information collected is used by the Group to identify a unique user on our Websites.

Third party cookies

We work with third party companies (advertising companies or partners) who may also place cookies on your device when you visit our Websites or third-party sites accessible through our Websites. These third-party cookies make it possible to identify your primary interests from the content consulted and to personalise the advertising offer that is displayed to you.

These cookies are necessary for suppliers to provide their services. For more information on these cookies, as well as information on how to opt out of receiving these cookies, please see the additional information below.

We identify these cookies before they are used so that you can decide if you want to accept them. More information about these cookies can also be found on the third party’s website.

Some of the third-party cookies are based in the United States as indicated in the Schedule below. This means that certain personal data (like your IP address or browsing behaviour) may be transferred outside the European Economic Area.

To protect your data, we ensure that these providers either comply with the EU-U.S. Data Privacy Framework or have signed the European Commission’s Standard Contractual Clauses. These legal tools are designed to guarantee that your data benefits from a level of protection equivalent to that required under the EU General Data Protection Regulation (GDPR).

You can accept or refuse these cookies at any time. For more information, please consult the concerned third-party privacy policy.

Cookies used on our Website:

The list below summarises the 5 types of cookies we use on our Websites with their respective purpose and lifespan:

• Cookie type “Analytics”

We collect information about your visit on our Websites. It helps us to understand, through the collect and communication of anonymous information, how Websites are used (areas visited, time spent, problems encountered, error messages sent), how you interact with Websites and what’s working or not and what can be improved.

• Cookie type " Conversion tracking "

We use your data to measure how effective our ads and on-site campaigns are. These cookies are used to follow your actions on the Websites to measure the relevance of advertising campaigns.

• Cookie type " Marketing automation"

We use your data to send more relevant email or text message campaigns to provide a more personalised user experience. We use it to exclude you from campaigns that you might not be interested in.

• Cookie type "Remarketing"

These cookies are used for marketing purposes. The aim is to display advertisements that are relevant and interesting for you on other sites and social media and more valuable to third-party publishers and advertisers. We use it to measure how effective our ads are. We also use it to exclude you from campaigns that you might not like. We may use these cookies to remember which sites you have visited, and we may share the information with other parties, including advertisers and our agencies.

Most of these types of cookies track consumers via their IP address, which can collect personal information which is likely to identify you.

For more information about these cookies, including the information they collect and how it is used, click here.

Cookie type "Essentials"

Cookie type “Analytics”

Cookie type "Conversion tracking"

Cookie type "Marketing Automation"

Cookie type "Remarketing"

For more information about our cookie policy and other technologies, please contact us at the following address:

Encevo Website: dpo@encevo.eu 

Enovos Website: dpo@enovos.eu

Creos Website: dpo@creos.net

electris Website: dpo@electris.lu